FAQs
CodeRED_FAQs
After you submit the initial registration form, you may start the registration process again and submit more numbers for the same address.
The CodeRED database contains information received from public databases, including regional phonebooks which are landlines only and does not include cell phones or VOIP numbers.
PLEASE NOTE: If you registered your cell phone number with the Town for the “GEOCAST/Reverse 911” notifications, you will want to register again with CodeRED to ensure you are receiving the notifications you want.
A CodeRED Emergency message will have a caller ID of 866-419-5000.
A CodeRED General message will have a caller ID 855-969-4636.
We suggest you program both numbers in your cell phone as a “new contact” and use “CodeRED Emergency” and “CodeRED General” as the contact name. If you need to replay the emergency notification message again, simply dial the number and you will be able to hear the message again.
Yes. Fill out the CodeRED registration form but be sure to select the “This address is business” option. Please note that emergency calls can only be delivered to a direct dial number. Businesses should register their main number and establish a procedure for distributing the CodeRED message to their workforce.
CodeRED is a service of Emergency Communications Network which takes security and privacy concerns very seriously. They will not sell, trade, lease or loan any data citizen supplied data to third parties.
Yes. The CodeRED Mobile Alert App can be downloaded for free on Google Play and iTunes.
If your contact information has changed and you have not registered your new information.
If you have only cordless phones in your residence, the power is out and you did not register an alternate phone number.
If your line is busy for an extended time and your calls do not forward to voicemail or an answering machine.
If you have a privacy manager on your main phone and you did not register an alternate phone number.
If the line is busy, CodeRED will try two more times to connect.
CodeRED is an emergency notification service that allows Town officials to notify residents and businesses via telephone, cell phone, text message, email, and social media regarding time-sensitive general and emergency notifications. Residents also have the option to receive CodeRED weather warning alerts within seconds after being issued by the National Weather Service.
Residents can also sign up for weather warnings while signing up for the CodeRED. The CodeRED weather warning will automatically notify you when severe weather warnings are issued by the National Weather Service for your address. The CodeRED Weather Warning System calls only when warnings are issued and only if your address is in the path of the storm.
Listen carefully to the entire message. You will have the option to repeat the message by pressing any key.
Any message regarding the safety, property or welfare of the community will be disseminated using the CodeRED system. A few examples may include law enforcement emergencies, boil water advisories, road closures, or water main break.
If you choose to receive “general” notifications, you will receive alerts of upcoming events happening in Town.
Yes, the CodeRED system will leave a message on a machine or on voicemail. The CodeRED system will leave the entire message in one pass.